HireArt is helping the world’s largest social network hire a Vendor Operations Manager to support the company's Product Quality and Vendor Management teams by taking charge of tool access for vendor resources, database management, the coordination of vendor business reviews, and vendor compliance with all corporate and team training requirements.
As a Vendor Operations Manager, your responsibilities will include:

• Vendor Worker Access Management:
• Coordinate the onboarding and offboarding of Vendor Workers on the company's proprietary tools and corporate systems by working closely with Vendor Companies and the Contingent Workforce team.
• Maintain a large database of approved, active Vendor Workers and support their periodic systems access renewals.
• Communicate tool access status to Vendor Companies.
• Troubleshoot vendor access issues,
• Create vendor-specific tooling permission rule sets.
• Stay up-to-date via internal discussion and collaboration groups on the company's evolving policies and trainings applicable for vendors.
• Vendor Onboarding:
• Facilitate in-person and remote video vendor training sessions.
• Coordinate the collection and exchange of test files with internal stakeholders and vendors, i.e. file hand-off.
• Provide vendors with weekly testing results and query support.
• Track status of testing processes and provide updates to stakeholders.
• Documentation:
• Support the creation and maintenance of end-to-end process documentation, i.e. candidate discovery through on-boarding/off-boarding, and production.
• Create and maintain ‘how-to’ documentation for new hires.
• Suggest process improvements and document new processes as created.
• Maintain standardized file formats and folder structure.
• Vendor Performance Management:
• Coordinate business review meetings with vendor contacts and internal stakeholders.
• Using google suite tools, create surveys (and compile results) as well as presentations.
• Miscellaneous:
• Monthly performance meetings with vendors.
• Assist in various reporting, e.g. headcount and purchase tracking.
• Validate invoice compliance.

Benefits:

• Pre-tax commuter benefits
• Employer (HireArt) Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short and long term disability and life insurance
• 401k package
• Bachelor' degree in relevant discipline
• 3 years experience with vendor and/or project management
• 3 years of experience in Quality Assurance
• Good with google suite
• Database administration experience
• Ability to communicate clearly and efficiently
• Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment

Preferred Qualifications:

• Experience working with business process tools
• Familiarity with Meta Platforms (i.e. Facebook, Instagram, Messenger, and Oculus)
• Knowledge of additional languages other than English
• Data analytics and visualization experience
• Active directory experience

Commitment: This is a full-time, 12-month contract position staffed via HireArt and based in Menlo Park, CA. It will be fully remote until offices reopen and is available to candidates local to the Bay area.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.